REFUND POLICY
You may return any unopened perfumes in their original condition, including original packaging and packing slip within 7 days of receiving them in order to receive a full refund. We do not offer refunds/returns of opened/used perfumes due to health and safety reasons.
Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed, or returned packages unless we made an error.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
- Full name and address
- Phone number
- E-mail address
- Packing slip
- Original Order Confirmation Number
- Your reason for returning the merchandise
Please return the merchandise to:
F.G.V L.L.C
2520 NW 97th Ave
Suite #110
Doral, FL 33172 USA
All returns must be shipped back to us using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by V.I.P. Fragrances and tracking information cannot be provided, will be the sole responsibility of the shipper.
CANCEL YOUR ORDER
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact us.
Contact us at:
amedina@fgvperfume.com
(305)-463-8113
Monday-Friday: 9:00am-5:00pm Eastern Time.
**Please allow up to 14 business days to process your return or exchange.